Terms of Service

You must be at least 18 years old and able to form a binding contract to use the Service. If you use the Service on behalf of a business or organisation, you represent that you are authorised to bind it to these Terms, and “you” refers to that organisation.

You are responsible for keeping your account credentials secure and for all activity that occurs under your account. Notify us promptly of any unauthorised use.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal coaching business. We may update, change, suspend, or discontinue any part of the Service at any time.

The Service is a tool that helps coaches manage training, nutrition, check-ins, messaging, scheduling, and payments. We are not a party to the relationship between you and your clients or staff.

You retain ownership of the content you and your clients submit to the Service (plans, messages, check-ins, media, and other data). You grant us a worldwide, royalty-free licence to host, process, transmit, and display that content solely to operate, secure, and improve the Service.

You are solely responsible for your content and your coaching, including its accuracy, legality, and suitability, and for obtaining any consents required to collect and process your clients’ information through the Service. You represent that you have the rights and permissions necessary to submit your content and to authorise our processing of it.

ProCoach is coaching-business software. It is not a provider of medical, health, nutritional, psychological, financial, or other professional advice, and nothing produced through the Service is a substitute for advice from a qualified professional. You and your clients should consult appropriate professionals before acting on any information in the Service.

We make no representation or warranty that use of the Service will produce any particular business, health, fitness, or financial outcome. Results depend on many factors outside our control.

Some features use artificial intelligence (for example, estimating calories and macros from a photo or voice note, or helping generate plans). AI output can be inaccurate, incomplete, or unsuitable. It is provided for convenience only, you are responsible for reviewing it before relying on it, and it does not constitute professional advice.

Paid plans are billed in advance on a recurring (monthly or annual) basis and renew automatically until cancelled. Web payments are processed by Stripe; purchases made through the Apple App Store or Google Play are processed and governed by those stores’ terms and billing rules.

You authorise us (or the relevant app store) to charge your payment method for the applicable fees and taxes. Prices may change; we will give reasonable notice of changes, which take effect at your next billing period. Except where required by law or an app store’s policy, fees are non-refundable and there are no refunds or credits for partial periods.

You may cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then.

If you use the Service to collect payments from your clients, those payments are processed through Stripe Connect. To receive payouts you must create a Stripe connected account, which is opened directly with Stripe on Stripe-hosted pages and is governed by Stripe’s terms, including the Stripe Connected Account Agreement. Client payments flow through your Stripe account, not ours.

Payment processing is not handled by us. We are not a bank, money transmitter, or payment processor; we never hold, control, or transmit funds, and we are not a party to transactions between you and your clients. We are not responsible for chargebacks, disputes, refunds, payouts, taxes, or the underlying goods or services you provide. Stripe may decline, suspend, or limit your connected account under its own terms, and that is between you and Stripe. You are responsible for your own tax and legal obligations.

You agree not to:

• use the Service unlawfully, or to store or share unlawful, infringing, or harmful content;
• upload another person’s data without a lawful basis and any required consent;
• attempt to access, disrupt, reverse-engineer, or interfere with the Service, its security, or other users;
• resell, sublicense, or provide the Service to third parties except your own clients and staff as intended;
• use the Service to build a competing product, or scrape or harvest data from it.

The Service relies on and links to third-party services (including Google Firebase, Stripe and Stripe Connect, Apple, Google, and other providers). Your use of those services is governed by their own terms and privacy policies, and we are not responsible for them.

The Service, including its software, design, and trademarks, is owned by ProCoach and its licensors and is protected by law. These Terms grant you no rights in it other than the limited licence above. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without restriction or obligation.

We may suspend or terminate your access to the Service at any time, with or without notice, if we reasonably believe you have breached these Terms, created risk or legal exposure, or if we discontinue the Service. You may stop using the Service at any time. On termination, your licence ends; sections that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnity) will survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DATA WILL NOT BE LOST. TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROCOACH AND ITS OWNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, ARISING OUT OF OR RELATING TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD 100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You will defend, indemnify, and hold harmless ProCoach and its owners, officers, and employees from and against any claims, damages, liabilities, losses, and costs (including reasonable legal fees) arising out of or relating to your content, your use of the Service, your coaching or relationship with your clients, or your breach of these Terms or of any law or third-party right.

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict-of-laws rules. The state and federal courts located in Wyoming will have exclusive jurisdiction over any dispute, and you consent to their jurisdiction and venue, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.

These Terms are the entire agreement between you and ProCoach regarding the Service and supersede any prior agreements. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them freely.

Questions about these Terms? Reach us at hi@procoachapp.ai.