Privacy Policy

We collect the following, depending on how you use the Service:

• Account information: your name, email address, and authentication details (we support sign-in with email and Google via Firebase Authentication).
• Coaching content: the plans, exercises, meals, check-ins, messages, bookings, notes, and media you and your clients create in the Service.
• Client information: information you input about your clients. Where you provide this, you are responsible for having a lawful basis and any required consent.
• Payment information: payment processing is handled by our payment processors (Stripe, including Stripe Connect, and the app stores), not by us. When a coach sets up payouts, identity and bank details are collected directly by Stripe on Stripe-hosted pages; we never see or store them. We do not store card numbers; we receive only limited transaction and account-status data (such as whether an account is ready to accept payments).
• AI inputs: content you submit to AI features, such as meal photos or voice notes used to estimate calories and macros.
• Usage and device data: log data, app and feature usage, device and browser type, IP address, push notification tokens, and similar technical information, including via cookies and similar technologies.

We use information to:

• provide, operate, maintain, and secure the Service;
• power features you use, including AI-assisted estimates and plan tools;
• process subscriptions and facilitate payments between coaches and clients;
• communicate with you about your account, updates, and support;
• analyse and improve the Service and develop new features;
• detect, prevent, and address fraud, abuse, security, and technical issues; and
• comply with legal obligations and enforce our terms.

When you use AI features, the relevant input (for example, a meal photo or voice note) is processed by us and by our AI provider(s) to return an estimate or generated content. AI output may be inaccurate and is provided for convenience only; it is not professional advice.

We do not sell your personal information. We share it only as follows:

• Service providers: vendors who process data on our behalf under contract, such as Google Firebase (hosting, authentication, database, push notifications), Stripe (payment processing and Stripe Connect payouts), Google (AI processing), email delivery providers, subscription-management providers, and cloud storage providers.
• Within the Service: your coaching content is shared with the coaches, clients, and staff you connect with, as necessary to provide the Service.
• Legal and safety: where we believe disclosure is required by law or necessary to protect our rights, users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

If you are a coach, gym, or team, you determine what client information you put into the Service and how you use it. In that respect you act as the controller of your clients’ data and are responsible for providing them appropriate notice and obtaining any required consent; we act as a processor handling that data on your behalf and under your instructions.

We keep information for as long as your account is active and as needed to provide the Service, and thereafter as required to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described below.

We use reasonable technical and organisational measures designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential.

Depending on where you live, you may have rights to access, correct, delete, export, or restrict the use of your personal information, or to object to certain processing. You can exercise these rights, or ask questions about your data, by contacting us at the address below. We will respond as required by applicable law. If your information is held by a coach who uses the Service, please also contact that coach.

The Service is intended for coaches and business users and is not directed to children. We do not knowingly collect personal information directly from children. If you believe a child has provided us information, contact us and we will take appropriate steps.

We and our service providers may process and store information in countries other than yours, including the United States. Where required, we take steps to ensure appropriate safeguards for such transfers.

We may update this Policy from time to time. If we make material changes, we will take reasonable steps to notify you. Your continued use of the Service after changes take effect means you accept the updated Policy.

Questions about this Policy or your data? Reach us at hi@procoachapp.ai.